Last Updated: 19-06-2025
1. What is Care Coordinators – FZCO?
We are a healthcare coordination company based in Dubai, UAE. We help individuals and families connect with licensed healthcare providers, schedule appointments, book lab tests, arrange medical travel, and access virtual consultations.
2. Do you provide medical treatment directly?
No. We are not a hospital or clinic. We facilitate access to qualified healthcare providers, diagnostics centers, and wellness services through our trusted partner network.
3. How do I book a doctor appointment or lab test?
You can book directly through our website or by contacting our support team via phone or email. We offer real-time booking assistance and confirmation based on provider availability.
4. Are video consultations available?
Yes. We offer secure online consultations with licensed doctors and specialists across a wide range of medical disciplines, both local and international.
5. What services are available for international patients?
We assist with:
Medical second opinions
Hospital referrals abroad (e.g., India, Turkey, Thailand)
Visa support, travel planning, and accommodation
Full medical itinerary coordination
6. How do I access my medical records?
Our digital platform allows you to securely store and manage your health documents, prescriptions, and lab reports in one place. You may also request access from our care coordination team.
7. Is my personal health data secure?
Yes. We follow strict data protection protocols and comply with applicable privacy regulations. Your data is encrypted, securely stored, and never shared without consent. See our Privacy Policy for full details.
8. What is your refund and cancellation policy?
We allow cancellations and refunds based on service type and timing. Please refer to our Refund & Cancellation Policy for full terms and conditions.
9. Are your services covered by insurance?
We currently do not process insurance claims directly. However, we can provide documentation and invoices to support your claim submission with your insurance provider.
10. How do I get in touch with your support team?
You can reach us via:
Email: support@thecarecord.com
Phone/WhatsApp: +971 55 525 1228
Or use the Contact Us form on our website.
