Last Updated: 19-06-2025
Welcome to Care Coordinators – FZCO. By accessing or using our website, mobile application, or services (collectively referred to as the “Platform”), you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully.
1. Introduction
This Platform is operated by Care Coordinators – FZCO, headquartered at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE. Our services include healthcare coordination, appointment scheduling, diagnostic bookings, medical travel assistance, and virtual consultations.
2. Eligibility
By using our Platform, you confirm that:
You are at least 18 years old.
You have the legal capacity to enter into binding contracts.
You agree to comply with all applicable laws and regulations in the UAE and your country of residence.
3. Medical Disclaimer
Care Coordinators is not a hospital, clinic, or healthcare provider. We facilitate access to licensed healthcare professionals and institutions.
We do not provide medical advice, diagnosis, or treatment. All medical decisions must be made in consultation with a qualified healthcare professional.
4. Booking & Payments
Appointments, tests, or packages are subject to availability and confirmation by the respective providers.
Prices displayed are indicative and may vary based on patient condition, provider policy, or other factors.
Payment may be required in full or in part at the time of booking, depending on the service.
5. Cancellations & Refunds
Please refer to our [Cancellation & Refund Policy] for details. We work closely with service providers to process cancellations, but actual refunds depend on their individual terms and timelines.
6. User Responsibilities
You are responsible for ensuring that all information shared with us is accurate and up to date.
You agree not to misuse the Platform for any unlawful or unauthorized purposes.
You are solely responsible for any interactions with healthcare providers.
7. Data Privacy
Your personal and medical information is handled in accordance with our [Privacy Policy]. By using our Platform, you consent to the collection, use, and storage of your information as outlined therein.
8. Third-Party Services
We may refer or connect you with third-party healthcare providers, travel agents, or diagnostic labs. While we perform due diligence, we do not guarantee or take responsibility for the services delivered by third parties.
9. Limitation of Liability
Care Coordinators – FZCO shall not be liable for:
Any medical outcome or negligence by healthcare providers.
Delays or changes in appointment schedules.
Losses incurred due to third-party service failures or force majeure events.
Our total liability for any claim arising out of or related to your use of the Platform shall not exceed the amount paid by you for the service in question.
10. Modifications
We reserve the right to update or revise these Terms at any time without prior notice. Continued use of the Platform after changes constitutes your acceptance of the revised Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved under the jurisdiction of Dubai courts.
12. Contact Information
For questions about these Terms, please contact us at:
Email: support@thecarecord.com
Phone: +971 55 525 1228
