Last Updated: 19-06-2025
Care Coordinators – FZCO (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal data with transparency, care, and accountability. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thecarecord.com, use our mobile application, or engage with our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Full name, contact number, email address, nationality, date of birth
Identity verification data (e.g., Emirates ID, passport)
Medical history and health records shared with us voluntarily
b. Usage Data
IP address, browser type, pages visited, and session duration
Device identifiers and cookies
c. Payment Information
Billing address and payment details (processed via secure third-party gateways)
2. How We Use Your Information
We use your information to:
Book and manage appointments with healthcare providers
Arrange lab tests, diagnostics, and medical travel services
Facilitate video consultations and second opinions
Respond to inquiries and provide customer support
Ensure service delivery and personalize your user experience
Comply with legal obligations and regulatory requirements
3. Data Sharing & Disclosure
We may share your information with:
Healthcare providers for delivering medical services
Diagnostic labs or imaging centers for processing your tests
Travel partners (if medical travel is requested)
Regulatory authorities, when legally required
IT and cloud service providers to host and maintain our platform
We do not sell or rent your personal data to third parties for marketing purposes.
4. Cookies and Tracking
We use cookies and similar technologies to:
Enhance website functionality
Analyze website traffic and user behavior
Improve service efficiency
You can modify your browser settings to refuse or manage cookie preferences.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal data. This includes:
End-to-end encryption
Secure cloud storage
Restricted access controls
Regular vulnerability testing and monitoring
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law (e.g., medical records compliance).
7. Your Rights
Depending on applicable data protection laws, you may have the right to:
Access and review your personal information
Correct inaccuracies or update your data
Withdraw consent at any time
Request deletion or restriction of processing
To exercise these rights, contact us at: support@thecarecord.com
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
9. International Transfers
If you are located outside the UAE, please be aware that your information may be transferred to—and processed in—the UAE or other jurisdictions with data protection standards different from your own.
10. Policy Updates
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, contact:
Care Coordinators – FZCO
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Email: support@thecarecord.com
Phone: +971 55 525 1228
